Case study #1: Permanent Staff Hiring

The Problem

A typical roadblock that companies face is lack of competent healthcare staff, and our client was no exception. The hiring process was slow and inefficient, and the team was losing valuable time.

The Solution

We listened to the unique needs of our clients, identified and eliminated bottlenecks in the hiring process, and leveraged our total digitalized recruitment methodologies and tapped on global healthcare workforce network to assist the clients for their permanent staff recruitment.  

The Impact

The fully digitalized workflow and streamlined processes resulted in faster hiring, improved communication and cost savings. This not only addressed immediate staffing challenges but also positioned the organization for ongoing success. Our client's recruitment time was shortened by more than 50%. Their time to fill was shortened from about 170 days to less than 90 days! 

Case study #2: Overseas Recruitment

The Problem

When it comes to overseas recruitment, a common problem that companies face is that they were presented candidates without proper screening and documentation verification, leading to wasted time for them and issues such as candidates failing the required exams (e.g. SNB Exam) and selected candidates took more than a year to arrive at the hiring facility. We were tasked to assist this regional private medical group. 

The Solution

We studied the hiring patterns of our clients and understood their challenges and bottlenecks. Then we implemented rigorous screening and interviewing processes to assess not only technical skills but also soft skills, communication skills and cultural fit. This includes conducting in-depth interviews, skills assessments, examinations and reference checks. Documents were also verified before our clients meet their overseas candidates. The solution has enabled our client to meet competent and qualified talents. 

The Impact

PeopleSolve's solution has enabled our clients to shorten their overseas talents recruitment time from 10 months to 3 months. Candidates were pre-screened, tested, passed the required examinations and documents collected and verified prior to meeting our clients. This impact extends beyond recruitment, it positively influencing client relationships and candidate experiences.

Case study #3: Language

The Problem

A common problem in our industry faced is the language barrier and the need for precise and accurate communication in healthcare settings. Healthcare professionals, particularly those in clinical roles, must communicate effectively with patients, colleagues, and support staff to ensure safe and efficient patient care. Our client came to PeopleSolve to seek for a solution. 

The Solution

We enrolled all our recommended candidates in our curated Medical English training program. All candidates were trained in daily uses of English in the hospital and clinical setting, including medical slangs, pharmacy languages and learnt how to communicate and present before they join our client. 

The Impact

Our medical language training program has significantly improved communication in healthcare settings for our clients. Recognizing the common problem of the language barrier and the need for precise communication, this initiative ensured our nurses and healthcare professionals can seamlessly contribute to their facilities from day one, resulting in improved patient care, higher satisfaction rates, enhanced collaboration among teams, and a positive organizational image. This impact extends to reduced medical errors, increased cultural competency, higher retention rates, long-term cost savings, and quicker integration of professionals.

Case study #4: Nurses Clinical Skills

The Problem

New nurses from overseas often face challenges in adapting their nursing skills to local standards. Our clients often found that the differences in healthcare systems, educational backgrounds and language barriers contributed to this gap.

The Solution

To address the insufficient nursing skills among new nurses from overseas, we implemented a series of nurses clinical training programs that offer a comprehensive orientation and development programs tailored to their needs. The training involves simulations, observatory programs, internships, attachment and assessments.

The Impact

Our nurses clinical training program has significantly improved their adaption to local standards and expectations. This resulted in enhancing clinical proficiency, increased confidence and effective communication skills. These initiatives have successfully integrated the new nurses into healthcare teams, fostering positive teamwork and supportive atmosphere. 

Case study #5: Nurses & Allied Health Outsourcing 

The Problem

A pressing challenge lies in the assurance that the quality of the outsourced staff aligns seamlessly with internal standards. The significance of effective communication and collaboration between in-house and outsourced teams cannot be overstated, as it is essential for the maintenance of an uninterrupted healthcare delivery for patient care. The quest for a trusted partner in this outsourcing journey often proves akin to a mission impossible for our clients.

The Solution

Our solution revolves around a meticulous vetting process, ensuring our outsourced staff seamlessly aligns with clients' standards, guaranteeing uninterrupted, high-quality patient care. Our staff operates under long-term contracts, benefiting from specialized training, ongoing coaching, and stringent regulatory compliance to consistently surpass industry standards. This approach has enabled us to establish an agile workforce for our clients, providing them with a flexible and high-performing healthcare team.

The Impact

Our client experienced heightened confidence in patient care quality as our outsourced nurses and allied health professionals align with their internal standards. Our solution not only meets but consistently exceeds industry benchmarks. As a result, our clients benefit from improved operational efficiency, greater adaptability to dynamic healthcare demands, and an overall elevation in the quality of healthcare services provided.

Case study #6: Healthcare HR Team Outsourcing

The Problem

Some healthcare facilities encounter a myriad of challenges in managing human resources, often created by limited financial resources and the absence of a dedicated HR team. Navigating the intricate landscape of healthcare industry regulations, attracting and retaining qualified staff, and efficiently administering employee benefits become significant hurdles. The demanding task of strategic workplace planning, coupled with the need for ongoing training and development, strain our clients as they lack the necessary HR expertise.

The Solution

We directly addressed the complex HR challenges faced by our clients. Our consulting team is led by Former Chief HR Officer and HR Director from established organizations. Understanding the challenges of our client, we provided a comprehensive analysis and ongoing support, ensuring compliance with healthcare regulations, effective workforce planning and efficient administration of employee benefits. We assisted our clients on attracting, recruiting, onboarding, scheduling, planning, and paying their healthcare workforce, ensuring our clients to focus on delivering exceptional patient care.

The Impact

Our clients were very satisfied with our comprehensive support as they experienced streamlined HR operations and relief from resource constraints. They were freed from the intricacies of HR management, and empowered to concentrate on delivering exceptional patient care. With our expertise in attracting, recruiting, onboarding, scheduling, planning, training, coaching and payment process, we not only address immediate HR challenges but also contribute to the sustained success and growth of our clients' healthcare operations.